Training Services
Bhakti believe that self is the biggest unit of change. Training
is more effective if it is a combination of both practice and
experimentation. Learner based, learner paced and facilitator
influenced programs are more effective. The approach is interactive
and participatory. The “Bhakti” Advantage
• To begin with, Bhakti is guided by the spirit of partnership.
• Pre-programme detailed discussions with client - understanding
the organization context/climate, course objectives, desired
outcomes, participant profile
• Discussions with the likely participants to understand
expectations and performance related issues.
• Crystallizing program objectives - program design
• Research and tailoring solutions to address different
needs.
• Besides concept sessions, the training methodology includes
simulations, discussions, feedback, case presentation, role-plays
and exercises to ensure learning is internalized and deployed
gainfully at work.
All the programmes have a strong result oriented focus that
ensures progressive learning for participants
Training Offerings
• TOP MANAGEMENT WORKSHOPS
• LEADERSHIP SKILLS
• TEAM BUILDING SKILLS
• INTERPERSONAL SKILLS
• ROLE CLARITY & EFFECTIVENESS WORKSHOP
• PEOPLE SENSITIVITY / PEOPLE MANAGEMENT
• SELECTION SKILLS
• INTERVIEWING SKILLS
• PERSONAL EFFECTIVENESS
• PRESENTATION SKILLS
• TIME MANAGEMENT
TOP MANAGEMENT WORKSHOPS
• Top Management Alignment Vision mission
- Goals
- Personal calibration
• Evolving and sharing perspectives
• Institutional building processes
• Team building
• Leadership skills
LEADERSHIP SKILLS
• Personal directions for change
• Distinguishing leading and managing
• Distinguishing leaders and acts of leadership
• Leadership styles and implications for people, teams,
etc
• What good leaders do - elements of leadership
• Leadership qualities - innate or acquired
• The role of a manager - people / systems / tasks / others
• Understanding the dynamics of leader and manager roles
• Self review of leadership/managerial competencies
• Action planning for improvement
• Steps of team development and the leader’s role
• Handling diversity and managing differences
• Process of alignment, values, vision, goals, style and
calibration
TEAM BUILDING SKILLS
• Sharing mental maps of teams and sharing of experience
• Stages of team formation and key issues / tasks of different
stages
• Creating conditions for effective team work
• Understanding the nature of interdependence
• The paradox of autonomy and dependence
• Critical team processes and process anchorship/goals
and goal alignment/tracking-review and feedback / learning/creating
ambience/others
• Receiving and volunteering support
• Team membership - what does it mean?
• What does it entail?
• Performance measurement processes and implications for
teams
• Team leadership - the role of the leader
• Managing differences, valuing diversity and team synergy
• Creating milestones - action planning
INTERPERSONAL SKILLS
• Understanding oneself- what one brings into a relationship
and its implications
• Personality types and their impact on interpersonal
relationships
• Critical process that impact interpersonal relationships
- communication - articulation - verbal/non verbal - active
listening
• Framework for understanding communication and Interpersonal
skills
• Transactional Analysis
• Johari window
• Feedback and disclosure processes
• Interpersonal skills in team situations
• Dealing with conflicts
• Dos’ and don’ts for enhancing communication
& interpersonal skills
• Personal Action planning
ROLE CLARITY AND EFFECTIVENESS
• Creating a shared context
• Examining current role sets
• Understanding roles, activities and tasks
• Surfacing the issues- gaps, divergences, congruences,
stresses
• Role stress- contribution factors
• Deployment of the self - role effectiveness - quality
of membership
• Work flow and the emergence of roles
• Role linkages and gaps
• Roles - clarifying understanding of responsibility,
accountability and boundary concepts
• Negotiating role boundaries
• Redefinition of roles
• Understanding competencies needed for role effectiveness
• Personal action planning for role effectiveness
PEOPLE SENSITIVITY / PEOPLE MANAGEMENT
• Motivating
• Coaching
• Review-feedback
• Counselling
• Understanding group processes and managing groups, etc
• How to nurture teamwork?
• Self awareness - insights into oneself as a person and
a professional - its implications at the workplace
• Communication and inter-personal skills
• How to communicate effectively and build relationships
• Clarity, authenticity, assertiveness
• Seek first to understand, then to be understood.
SELECTION SKILLS
• Critical attributing
• Group processes - Simulations, case discussions and
other GPs
- How to design and conduct group processes
- Sociometric ranking
• Psychometric Testing
• Simulations - designing a simulation
- what attributes can be identified through simulations
- designing rating sheets for these
• Interviewing
• Reference checks - How to do reference checking
- What can be checked for
- How to frame question
INTERVIEWING SKILLS
• Identification of critical attributes
• Interview prerequisites
• What makes an effective interviewer
• Setting an interview environment
• Designing an interview
• Looking for different attributes in the first interview
and the second interview
• Structuring an interview
• How to collect relevant data in a short time
• Avoiding repetitive questions across different interviews
• How to ask questions
• Effective funneling
• How to spot fake answers
• Body language
• Panel interviews
• Assessment
PERSONAL EFFECTIVENESS
• Learning Grid
• What is Personal Effectiveness?
• Effective Habits
• Values, Goals & Roles
• Self Management
• Time Management
• Listening & feedback
• Assertiveness
• Team Working
• Roles in an organization
• Personal Action Plan
• Presentation skills
PRESENTATION SKILLS
• Images of a good or bad presentation
• Elements of a powerful presentation
• Outlining Techniques
• Parsley Effect
• Boundary Management
• Objective Clarity
• Using Audio- Visual Aids
• Video based Exercises
• Handling Various Phases
• Emergent Situations
• Personalised Growth Plan
• Checklist for presentations
MANAGING TIME OR MANAGING MYSELF?
• Managing time or managing self?
• Time utilization mapping
• Managing or reacting?
• Becoming Proactive - restoring control
• Time wasters
• Prisoners of habits - dysfunctional habits - time guzzlers
• Tools & Techniques for self management
• New habits that liberate
• Aligning with the really important
• Creating a sense of purpose
• Personal productivity
• Continuous learning - the time to invest is NOW
